Complaints and disputes process

We are committed to fair and timely handling of concerns related to content, service, or personal information.

Step 1: Contact us

Email infocenter@flixeronghimghul.world or call +6433585565 with details of your concern. Please include dates, relevant page URLs, and your preferred contact method.

Step 2: Internal review

We acknowledge complaints within 5 business days and aim to provide a response within 20 business days, depending on complexity.

Step 3: Escalation options

If your concern relates to privacy and remains unresolved, you may contact the Office of the Privacy Commissioner in New Zealand for further guidance.